Driving Licence
Drivers must be aged 21 or over and have a current full driving licence that has been held for at least 5 years. Drivers under 25 will be subject to an additional charge. The Licence must be produced at the commencement of the hire. If you have a UK licence you must also produce an 8 digit share code from DVLA to allow us to access your information online when you arrive - This code is an alphanumeric code and must clearly indicate any upper and lower case characters. The code can be obtained from the DVLA website at https://www.gov.uk/view-driving-licence or Telephone 0300 790 6801
All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided. It is the hirer’s responsibility to ensure that he/she has the appropriate licence.
European Licences with the EU symbol will not require an International Driving Permit. IDP's are intended for the purpose of translation. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
If the address on your licence is your current address then we only need 1 other proof of address. If the licence address is not your current address then we will require 2 other proofs of address as detailed in the identification section below.
Endorsements
Certain minor endorsements are acceptable to our insurers. Please advise our reception staff of all endorsements when making your reservation so that they can be validated prior to the rental.
Identification
All UK residents must be able to produce a second proof of address, in the form of a utility bill or bank statement, not more than three months old, in name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.
Proof of address must be something which has been posted through your letterbox from an established institution in the last 3 months.
We can use a
BANK STATEMENT
CREDIT CARD STATEMENT
MORTGAGE STATEMENT
PENSION STATEMENT
ELECTRIC BILL
GAS BILL
LANDLINE PHONE BILL
TV LICENCE
SOLICITOR LETTER
INLAND REVENUE LETTER
COUNCIL LETTERS OR TAX BILLS
PAY SLIP DISPLAYING POSTAGE FRANKING
We cannot use
MOBILE PHONE BILLS
CAR TAX REMINDERS
CAR INSURANCE DOCUMENTS, RENEWALS ETC
ANYTHING WITH YOUR ADDRESS AND NO DATE
Originals only please - No photocopies or prints taken off the internet.
Age Limits
Drivers must be aged over 21 and under 70 years old. Drivers over 70 may be considered after referring their details to our insurance company.
Additional Drivers
We can authorize as many drivers as you require at an additional charge.
Insurance
All of our vehicles are fully comprehensively insured. Our policy carries a standard excess of up to £750 for which the driver may be held liable if any damage is deemed to have been his/her responsibility. This excess can be reduced to paying a collision damage waiver.
Fuel
All vehicles are supplied with at least 1/4 tank of fuel. Vehicles requiring to be refuelled will have the fuelling cost, charged at our current rate, deducted from the returnable deposit. No refunds will be given for vehicles returned with excess fuel.
Payment
The estimated cost of the rental and optional Collision Damage Waiver is payable at the time of collection along with a £200 deposit which must be paid by card in the driver's name.
VAT
All the prices quoted are inclusive of VAT.
Penalties
The Customer is liable for all penalties incurred during the rental period including, but not restricted to, parking, clamping, bus lane and speeding fines, congestion and compound charges and in addition when the Company has to provide the Customer’s details to the authority levying such penalty, or it remains unpaid the Customer shall also be charged an administration in addition to the actual cost of the penalty.
Mileage Charges
The excess mileage charge for cars and standard transit vans is 15p per mile. Luton vans are charged at 25p per mile.
Insurance Excess
Our standard insurance excess is £750.
Refunds & Cancellation Policy
All cancellations are subject to a minimum admin fee of £10.
Transit Vans and Cars
No refund will be given for cancellations made within 48 hours of the hire start time, bookings on Saturdays & Sundays, and special dates unless we can re-hire the vehicle to cover the original booking times and recoup the hire charge. In which case we will only charge the minimum admin fee of £10. Refunds for early returns will be dealt with on a case by case basis.
Hire dates with more than 48 hours notice can be changed once with no charge, thereafter an admin fee of £5 per change will apply.
Luton Vans
No refunds will be given for cancellations of any Luton vans with less than 30 days notice.